Our 7-Day Hassle-Free Return Promise
We stand behind every product we sell. If you are not satisfied, returning is simple, clear and fast through Saliqa’s customer support.
Policy Summary
Saliqa offers a 7-day return window from the date of delivery. If you are not satisfied for any valid reason, you may request a return for refund or exchange.
No Stress
Change of mind, defective product or wrong item — our team will guide you clearly.
Easy Exchange
You can request a replacement or exchange within the eligible return window.
Full Refund
Approved returns are refunded through JazzCash, EasyPaisa or bank transfer.
Fast Processing
Refunds are processed within 5–7 business days after inspection approval.
What Can & Cannot Be Returned
What Can Be Returned
Your return is eligible if these conditions are met:
- Return is initiated within 7 days of delivery.
- Product is unused, unmodified and not damaged by customer.
- Original accessories, manuals and packaging are included where possible.
- You have your order number or proof of purchase.
- Product is defective, damaged in shipping, wrong item delivered or you are not satisfied.
What Cannot Be Returned
The following items or cases are not eligible:
- Return request made after 7 days of delivery.
- Product damaged due to misuse, impact or water damage caused by customer.
- Damage caused by power surges, improper voltage use or tampering.
- Opened or used consumable / hygiene products.
- Final sale or clearance items marked as non-returnable.
Return Process — Step by Step
Follow these simple steps to start your return or exchange request.
Contact Us
Message us on WhatsApp with your order number and return reason.
Return Confirmed
Our team reviews your request and confirms eligibility with instructions.
Pack Product
Pack the product securely and send it to the address shared by our team.
Inspection
Once received, we inspect the product and update you on WhatsApp.
Refund / Exchange
Refund is processed or replacement is dispatched after approval.
When Will You Get Your Money Back?
You initiate your return request on WhatsApp.
You ship the product back to the address shared by our support team.
Product is received, inspected and approved if it meets return conditions.
Refund is sent to your JazzCash, EasyPaisa or bank account.
Received a Damaged or Wrong Product?
Please WhatsApp us within 48 hours of delivery with a photo or short video of the issue. If the product arrived damaged or we sent the wrong item, we will resolve it as a priority.
- Immediate replacement at no extra charge.
- Full refund option available.
- Return shipping support where applicable.
- Quick WhatsApp updates throughout the process.
Need Help With a Return?
Our team is here to help with return requests, refund updates and exchange support. Message us and we will guide you step by step.